This User Agreement is a contract between you and DORSUM.AI PTY LIMITED, ABN 82 671 574 897, ACN 671 574 897. By using our web app or Chrome extension you confirm that you are at least eighteen years old, a registered medical professional or clinic administrator, and that you accept these terms.

1. Accounts

• Provide accurate information and keep your password secret.
• You are responsible for everything done through your account.
• We may suspend or close accounts that break these terms.

2. Subscriptions and billing

• New clinics receive a thirty day free trial.
• After the trial the fee is AUD 249 per user each month or AUD 2,490 per user each year, billed by Stripe.
• Plans renew automatically until you cancel. No refunds are given for unused time.

3. Service level and support

We target 99.95 percent monthly uptime. Support is available 07:00 to 21:00 AEDT Monday to Friday. Critical issues receive an initial response within two business hours.

4. Acceptable use

Do not:

• Upload illegal or harmful content.
• Scrape, reverse engineer, or attempt unauthorised access.
• Distribute malware or spam.
• Violate professional or legal duties of care.

5. Intellectual property

We own all platform code, branding, and designs. You own the notes and reports you create. You give us permission to process that content only to run the service.

6. Termination

• You can cancel at any time in your account settings.
• Data export is available before closure.
• We may terminate with thirty days notice, or immediately if you break these terms.

7. Disclaimer

The service is provided “as is”. We give no warranty that it is error free. We do not provide medical advice. You remain responsible for clinical decisions.

8. Limitation of liability

Our total liability in any twelve month period is capped at the greater of AUD 5,000 or the fees you paid during that period, as far as the law allows.

9. Indemnity

You will indemnify us from claims that arise from your misuse of the service or breach of this Agreement.

10. Governing law

The laws of New South Wales Australia apply. Disputes will be heard in the courts of New South Wales.

11. Updates to these terms

We may change this Agreement. We will post the new version at least thirty days before it starts. Staying on the platform after that date means you accept the new terms.

12. Contact

Send legal notices to [email protected].